At Superone, we stand behind the quality of our products. All Superone products are covered by a limited warranty under normal use conditions.
1. Warranty Coverage
Superone products are covered by a 18-month limited warranty from the date of purchase.
This warranty covers:
-
Manufacturing defects
-
Material or workmanship issues
-
Functional failures under normal, intended use
If a product is found to be defective within the warranty period, Superone will, at its discretion, provide a replacement or an appropriate solution.
2. What Is Not Covered
The warranty does not cover:
-
Damage caused by misuse, abuse, or accidents
-
Normal wear and tear
-
Unauthorized modifications or repairs
-
Damage caused by improper installation or use
-
Cosmetic damage that does not affect functionality
3. How to Request Warranty Service
To request warranty support, please contact our customer support team and provide:
-
Your order number or proof of purchase
-
A brief description of the issue
-
Photos or videos showing the problem (if applicable)
Our team will review your request and respond with the next steps as soon as possible.
4. Shipping Costs
-
If the issue is confirmed to be a product quality defect, Superone will cover the replacement cost.
-
For issues not related to product quality, shipping and handling costs may be the responsibility of the customer.
5. Warranty Validity
This warranty applies only to products purchased from Superone’s official website or authorized sellers.
The warranty is non-transferable and applies only to the original purchaser.
6. Limitation of Liability
To the extent permitted by law, Superone shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.